The emergency procedure for out-of-hour calls to Mavor & Company has changed!
You can now contact the contractor directly if there is a genuine emergency outwith working hours.
If you smell gas call National Gas Emergency 0800 111 999
Central Heating and Hot Water
Loss of heating during summer months is not deemed to be an emergency.
You may have a back-up immersion heater on your hot water tank.
If you have a combi boiler please check to make sure the water pressure is sitting at 1–1.5 bar. If it is not, please top the water pressure up to this level and reset the boiler.
If you require an engineer call Gasglow 07786 772983
Water Leak and Drainage
If you are renting a flat and you are experiencing water ingress from the flat above please contact the occupant of that property immediately to make them aware.
Turn the water off at the stop cock immediately (the stop cock is usually located under the kitchen sink).
If you are experiencing problems with the external drainage this may be the responsibility of Scottish Water. Please call Scottish Water Emergency Helpline 0845 600 8855
If you require a plumber call TFM Maintenance 07880 631523
If you have lost all of the electrics please check with neighbours as the whole area may be experiencing a power cut. If you are experiencing a power cut call Scottish Power on 0845 272 7999
If you require an electrician call TFM Maintenance 07880 631523
If you are experiencing water ingress through the roof call AW Roofing 01501 740622
Please note Mavor & Co will not supply spare keys when the office is closed.
If you require a locksmith call TFM Maintenance 07880 631523
If you require an Intruder Alarm engineer call T&D Security 07919 595894
Police (Non-Emergency) 101
Please be aware any call out instructed by a tenant which is not deemed to be an emergency by the Landlord or Mavor & Co may result in the tenant being held liable for the full sum of the invoice.
If your Landlord has a maintenance contract through companies such as Scottish Gas or Gasglow you will have been supplied contact details previously. If you have lost these details or are unsure if you have a maintenance plan, please contact the office. Please be aware that a Landlord will not bear the cost if an incorrect contractor is used.
If you are unable to resolve your issue through the contacts above please call 07557 337665.